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FAQs
What do I need to pick up my PenguinPickUp package?
In order to pick up a package, you must have an active membership and bring a physical piece of government-issued photo ID (passport, age of majority card, driver’s license).
What are the subscription plans?
We kept this simple by creating a recurring month-to-month subscription of $8.99 plus tax. Or alternatively you can sign up on a per package basis of $3.99. Subscription plans are for individual use.
What if I want to cancel?
To cancel your plan, please follow these simple steps:
1. Log in to your Penguin Pickup account.
2. Navigate to the "My Order History" section.
3. Locate and click on the "Manage Subscription" option.
4. From the available choices, select "Cancel Plan."
By following these steps, you will be able to cancel your plan hassle-free.
1. Log in to your Penguin Pickup account.
2. Navigate to the "My Order History" section.
3. Locate and click on the "Manage Subscription" option.
4. From the available choices, select "Cancel Plan."
By following these steps, you will be able to cancel your plan hassle-free.
How long will Penguin Pickup hold my packages?
All Penguin Pickup packages remain available for collection at Penguin Pickup stores or partner shops for 14 days from arrival. Any parcel not collected within that period will be treated as abandoned, unless Penguin Pickup has previously agreed in writing to extend the hold.
What happens if I do not pick up my parcels after 14 days?
Penguin Pickup will consider a package abandoned if it has not been picked up within 14 days, unless Penguin Pickup agrees in writing, ahead of time, to hold it.
What is the refund policy?
Penguin Pickup offers a 30-dayday subscription, canceling the subscription will not make you eligible for a refund, unless Penguin PickupPickUp charged you after you cancelled the subscription.
How do I address my package to Penguin Pickup?
The first and last name on the parcel needs to match the first and last name on the Penguin pickup Account. You will need to add your Penguin Pickup Account number next to your Last name. When checking out your online order, simply enter the address of your Penguin Pickup location of choice as your Ship To address.
Is this a contract?
Penguin Pickup Get It is a 30-day subscription that you can cancel at any time.
Why would I need to sign up for a subscription?
To have your parcels stored and picked up at your convenience, a Penguin Pickup Get It subscription is required. For packages to be accepted, an active Penguin Pickup account number must be included on all packages.
I order parcels to my home, and sometimes the courier company delivers my package to my closest Penguin Pickup, will I need a subscription to pick up my parcel?
If the courier redirected your package after attempting delivery to your home, you will not need a Penguin Pickup Get It subscription to pick up your parcel. The courier will leave you a note indicating your parcel was delivered to a Penguin Pickup location.
Will I need to subscribe if I want to drop off my online returns and/ or ship out a package?
A subscription is not required for dropping off online returns, shipping out parcels or purchasing packaging materials or other items for sale at a Penguin Pickup store.