March 21, 2020

Dear Customer,

We wanted to reach out to you and give you some insights as to what actions PenguinPickUp is taking to keep our stores safe for our customers and associates during the recent spread of COVID-19.

What is PenguinPickUp Doing?

  • PenguinPickUp has a dedicated team that is meeting daily and will be closely monitoring information and recommendations from the Public Health Agency of Canada to ensure we are using and sharing the best hygiene practices with our Associates.
  • PenguinPickUp continues to follow the recommendations of every major public health agency, including the Public Health Agency of Canada (PHAC), to encourage all Associates to regularly wash their hands using soap and water for at least 20-30 seconds.
  • PenguinPickUp Associates have always followed recommended hygiene rules from the Public Health Agency of Canada (PHAC) but we have made the decision to increase the frequency of our cleaning and disinfecting duties including the wiping down of all counters and electronic devices that customers would come in contact with.
  • When it comes to items in the mail, we can advise that the PHAC and the World Health Organization (WHO) continue to state that there is a very low risk regarding incoming mail items. We are also working very closely with our courier partners to ensure that our highest level of service continues as we safely accept and distribute items.
  • PenguinPickUp will limit the number of customers entering the location.

New Update: Changes to Our Operating Hours

Effective Saturday, March 21st at 6pm

The locations below will be temporarily closed until further notice:

  • Vaughan - 3200 Highway 7, Vaughan, ON)
  • North Park - 1401 Lawrence Ave W, Toronto, ON
  • Ottawa - 1331 Clyde Ave, Ottawa, ON
  • Humber Bay - 2131 Lakeshore Blvd W, Toronto, ON
  • Toronto U of T Bookstore - 214 College St, Toronto, ON

Reduced Hours – The schedule below will be in place in 7 days a week until further notice:

Eastern (629 Eastern Ave, Toronto, ON)9AM - 6PM
Crossroads (2625C Weston Road, North York, ON)9AM - 6PM
Yonge and Eglinton (120 Eglinton Ave E, Toronto, ON)9AM - 6PM
Adelaide (531 Adelaide St W, Toronto, ON)9AM - 6PM
Abell (68 Abell St, Toronto, ON)9AM - 6PM
Church (609 Church St, Toronto, ON)9AM - 6PM
Queens Quay (228 Queens Quay, Toronto, ON)9AM - 6PM
Peter Street (93 Peter St, Toronto, ON)9AM - 6PM
Yonge Street (53 Yonge St, Toronto, ON)9AM - 6PM
Mont-Royal (1692 Mont Royal Ave E, Montreal, QC)9AM - 6PM
Scarborough (1900 Eglinton Ave E, Scarborough, ON)12PM - 6PM
Richmond Hill (9325 Yonge St, Richmond Hill, ON)12PM - 6PM
Hamilton (653 Upper James St, Hamilton, ON)12PM - 6PM
Parliament (453 Parliament St, Toronto, ON)12PM - 6PM
Rexall (250 University Ave, Toronto, ON)12PM - 6PM
Fort York (15 Bruyeres Mews, Toronto, ON)12PM - 6PM

COVID-19 Frequently Asked Questions

1. What happens if my package is on its way to a location that is closed?

  • Please call the courier company delivering your package and ask them to reroute to a new ship-to address. You can use one of our open PenguinPickUp locations closest to you.

If you are an Amazon Prime member you can change your ship-to address online once you log into your account.

Courier Company
Canada Post 1-(866)-607-6301UPS 1-(800)-742-5877
DHL 1-(855)-345-7447Canpar 1-(800)-387-9335
Fedex 1-(800)-463-3339Amazon 1-(877)-586-3230
Purolator 1-(888)-744-7123 

As a reminder, we all play an important role in minimizing the risk and spread of the virus. We are encouraging all associates and our customers to diligently follow the prevention recommendations from the health authorities.

Thank you for your continued support as we prepare to navigate these challenging circumstances with everyone’s safety in mind.

Best Regards,

Patrick Jobidon

President PenguinPickUp